Individual Practice SWES Practice Test

When a new client expresses anger about living conditions, what is the appropriate response from the social worker?

1. Provide solutions to change the environment

2. Communicate acceptance and understanding of the client

3. Suggest the client should adapt to the situation

4. Avoid discussing the client’s feelings

The correct answer is: Communicate acceptance and understanding of the client

The most appropriate response when a new client expresses anger about their living conditions is to communicate acceptance and understanding of the client. This approach is essential in building a trusting therapeutic relationship. By actively listening and validating the client's feelings, the social worker fosters an environment where the client feels heard and respected. This acceptance can help to diffuse anger and allows the client to express their emotions more freely, which is an important step toward identifying solutions to their problems. Expressing understanding can also encourage the client to explore their feelings in greater depth and discuss the specific aspects of their living conditions that are causing distress. This collaborative approach can lead to a more effective assessment of the situation and pave the way for productive discussions about potential changes or coping strategies. In contrast, providing immediate solutions might bypass the emotional aspect of the client's experience, potentially making them feel undervalued. Suggesting adaptation without exploring the reasons for their anger could come across as dismissive. Lastly, avoiding discussions about the client's feelings would be detrimental, as it would prevent the opportunity for open communication and reinforce feelings of isolation. Overall, responding with empathy and understanding sets the foundation for effective social work practice.